The Admin Office

Nicky Walsh

Office Manager
I am the Personal Assistant for the Director of Operations and organise the smooth running of all Offices and the Administration Team at the offices.

Please contact me for anything at all and I can either assist with  your query or I can point you in the right direction of who can help.

I organise Future Directions events over the year whch includes the fantastic Christmas Party for the people we support, Future Directions Ceremony and Celebrations day.

View my One Page Profile.

Telephone: 0161 769 9029   VOIP – 329

Fran Ashbrook

I welcome all visitors to Marle House, provide secretarial support for the houses (including PCP’s, HAP’s and meeting minutes), complete the On Call Rotas and book meeting rooms.

Please contact me if you are a Team Manager and would like to book a computer to use at Marle House.

View my One Page Profile.

Telephone: 0161 769 9000   VOIP – 300


Rachel Wilkes

Assistant Service Development Manager
I co-ordinate Governance, collate information for Governance Audits and complete audits for the Governance Calendar. I also organises the Family Consultation Meetings.

View my One Page Profile.

Telephone: 0161 769 9032   VOIP – 332


Joanna McDermott

Digital and Social Media Marketing Coordinator and Easy Read Producer 

My roles are:

Producing marketing material including; newsletters, posters, promotional leaflets, information leaflets and adverts etc.

Co-ordinating the website and blog and managing our social media sites. Co-ordinating the filming of our social media videos.

Designing signage, from external building signage to banners for exhibition stands.

Organising the Awards Ceremony and Celebration Day.

Producing easy read material and producing the Future Directions CIC Newsletters.

You can forward stories and pictures that you would like to appear on the website or in the newsletter to me.

View my One Page Profile.

Telephone: 0161 769 9072   VOIP – 372


Chrissi Wall

Secretary, Financial Advisor and Auditor

I carry out the following:


Completing All Rochdale Sars/ Checking Warrington/Halton Sars

Monitoring annual leave and sickness

Processing all FD bank staff time sheets

Distributing payslips

People We Support

Dealing with all Appointeeship matters

Benefits – DWP- DLA, Job Centre Plus – Income support,

Employment support Allowance, Severe disability

Allowance, Universal Credit, Personal Independant payments.  Housing Benefit Assisting managers in applying completing all forms and dealing with all enquiries/advise

Finance – Banking

Set up all new RBS accounts

Setup/amend/cancelling all standing orders

Budget planning (advice)

Carrying out Bank reconciliations on all PWS accounts, and household accounts

Updating and monitoring RBS bank mandate and all open credit facilities

Leased vehicles

Obtaining quotes for vehicles

Ordering of said vehicles

Setting up direct debit mandate for payments

Monitoring payments etc.

Managing and setting up of Loss of no claims and excess insurance

 View my One Page Profile.

Telephone: 0161 769 9010   VOIP – 310


Abbi Rose-Dalziel

Staff Training Co-Ordinator

I carry out the following:

Bookings and allocations of staff onto training.

Monitors attendance and reporting there attendance and absence to Team Managers and Network Managers.  

Manages and updates Training on People Planner.

Reports to Team Managers and Network Managers monthly on ‘red/amber’ Physical Intervention, Appraisals and annual H & S/Safeguarding.

Coordinates additional college courses i.e. Level 2 distance learning and Health & Social Care Dips enrolments.

Reporting, as required, by Team Managers, Network Managers and Service-Development Manager.

Member of Training and Development team and minute-taker for monthly meetings.

Member of People Planner Project group and minute-taker for monthly meetings.

Minute-taker for weekly Network Manager Meetings.

Any additional secretarial support, as required, by Nikcy Walsh, the Office Manager.

Telephone: 0161 769 9050   VOIP – 350

View my One Page Profile.

Geraldine Dawson

Human Resources Manager

Julie Parkinson

Human Resources Officer

Danielle O'Neill

Financial Controller

I report to the Director of Finance and supervise all aspects of the financial and management accounts for the company. This includes budget setting, monitoring and reporting, cash management, banking, AR, AP and year end liaison with external audit. I am a CIMA qualified accountant with ten years post qualification experience in both the NHS and the private sector.


Telephone: 0161 769 9055    VOIP – 355


Jorden Burke

Office Assistant
I complete stationery orders, photocopying and scanning, make meeting room bookings, sort the incoming and outgoing post, allocate PRISMs to managers, process driving badges, process ID badges and audit House Meeting minutes.

View my One Page Profile.

Telephone: 0161 769 9051   VOIP – 351

Maureen Roberts

Personal Assistant to the Managing Director. 

I am PA to Paula Braynion, Managing Director and undertake a range of admin/secretarial tasks and diary management to ensure her day runs as smoothly as possible.

I also support FDCIC's Board and Executive meetings.

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Telephone: 0161 769 9000   VOIP – 300

Megan Cordwell

Employee Support and Administration Assistant

I assist HR, Finance and the Admin Team.

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Telephone: 0161 769 9053  VOIP - 353

Linda Misell

I provide secretarial support to all houses and Marle House Staff, minute the Operational Network Manager's Meetings and I also provide cover for reception.

View my One Page Profile.

Telephone: 0161 769 9000    VOIP – 300



Bev Reynolds

Administrator at Stanley Grange

I am the Administrator at Stanley Grange and provide secretarial support to all Managers on site.  I pull reports for the managers on staff training and liaise with Abbi regarding the booking of courses, update training on People Planner, input room bookings for meetings as required, report any repairs needed on site to properties and support the people we support to access workshops in the community if no other drivers are available.  If I can't help then I will put you in contact with the right person.

View my One Page Profile

Telephone: 01254 852878




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