26th January 2017 |
I hope you and your families enjoyed the holiday period.
As you will all know we have recently had a CQC inspection and although we wait for the formal report, the verbal feedback has given a lot of encouragement that we can hope for a positive report.
The inspectors and experts by experience were particularly impressed with how everyone lived out our values and genuinely showed caring and respect to the people we support
I want to thank everyone again for not only the hard work in getting ready for this inspection but for welcoming the inspectors and showing them how we do make a positive difference to people’s lives.
The inspectors have highlighted areas where we can do better. We would expect this and would always strive to have a culture where, through living out our values consistently, we get better and better. So we will not be taking our foot off the pedal! We will continue to work on not only getting our paperwork to better reflect what we do, but what we can do that will improve what we do. In the next few weeks you will hear a lot more about how we are going to do this in the year ahead.
Thank You Afternoons
Nicky is going to organise a thank you afternoon in each area where Andy and myself can come and thank people in person over tea and cake for all their hard work.
Thank you again for the difference you make to people’s lives and all the hard work that is going on to evidence this work.