Success Stories

Please see the videos and quotes below showcasing the wonderful achievements of the people we support and staff.

Safe and Supported

How Future Directions CIC's values-led staff have met the challenge of the COVID-19 pandemic by putting people first. All of which from the perspective of the people we support, who have stayed safe and enjoyed themselves during the lockdown.

Roy's Story

Before Future Directions, Roy lived in a secure setting. He was angry and upset sat in his room watching television. Future Directions now support Roy in his own home where he is happy and feels free. He is supported to be part of his local community and he is now looking forward to the future.

Jorden's Story

Before working for Future Directions Jorden was frustrated and fed up after spending a long time looking for work. With support from Future Directions, Jorden has become more confident. He is a valued member of the team with a good social life and a bright future ahead.

Peter’s Story

Before Future Directions, Peter lived in a secure setting. He doesn’t like to talk about his past. Future Directions now support Peter in his own home where he feels safe and happy. He enjoys going to watch his favourite team, Blackburn Rovers, and has high hopes for the future.

Cynthia’s Story

Before Future Directions, Cynthia felt lonely, living with anxiety and depression on her own. Future Directions now provide outreach support for Cynthia in her home. Cynthia says her staff are the best people she has ever met. She enjoys having a laugh with them and going out into the community.

Lois's Story

Before Future Directions, Lois felt very low in mood. Lois was introduced to Future Directions who now support her for twelve hours a week. Lois says she is now getting her confidence back, enjoying meeting people and values the open and friendly relationship she has with her staff.

Maz's Story

Before Future Directions, Maz lived in a secure setting which she describes as challenging, unsafe and upsetting with no hope for the future. This led Maz to try to take her own life on a number of occasions. Maz is now supported by Future Directions and feels like she has a life. All with staff that listen and understand her, and a future to look forward to.


What family members say about Future Directions...


“The training provided by Future Directions is excellent. I don’t think you would get the same quality or level of training anywhere else. The training is not just induction. It is ongoing. Staff are updated at all levels. That is why we chose Future Directions. As a family we feel that the staff experience in dealing with a specially autistic individual is beneficial, sometimes our son can become very challenging and the staff are trained how to handle such a situation which helps us as a family immensely.” - Parent.


“My son’s personal assistant is fantastic and as parents we are confident that our son is being prepared for his future.” - Parent.


“Future Directions are always responsive to our son’s needs and welfare. The FD management team keep in regular contact with us as his parents and ensure we are informed of any issues that arise and the actions taken to mitigate any risks and issues affecting our son’s his health and wellbeing.  We can’t thank you, Future Directions and staff enough for all that has been done for our son.” - Parents


“The staff support our daughter very well. We couldn’t support her better at home than what her staff do.” - Parents.


“The change from a previous provider to Future Directions has been good.  The contact and family meetings has been good, which we appreciated. It is refreshing to have a provider who puts the person first and not the staff.” - Family member.


“The staff were amazing and gave him opportunities he would never otherwise have had even if he if had lived with his parents. He couldn’t have had a better place to live.” - Relative.


What the people we support say about Future Directions...


“Future Directions are brilliant and have done a lot for me. My support staff help me to be part of my local community. They listen to me. It is important that I get the right staff. I train people to get their own staff. I teach them how to ask questions so they get the right staff.” - Stephen, supported by Future Directions CIC


"If I didn't have outreach I would never go out, I would be on my own, in fact, I wouldn't be a very happy person. I find that I am getting much better every day. It's the best thing that has ever happened to me. They are all great people to be with. I don't feel like a burden. I don't feel like I am putting on them. They are the best people I've ever met, they have given me a new lease of life. I'd be totally lost without them." - Cynthia, supported by Future Directions CIC Outreach


"I've been a lot better since I've had the outreach people coming. They take me to hospital and doctor's appointments. They are very friendly and make you feel like a human being. I meet people, I interact with people. It makes me feel like I want to get up in the morning. It's the best thing that's ever happened to me, it's given me my confidence back." - Lois, supported by Future Directions CIC Outreach


"It feels like I've got a new life now. You have a lot of people around you that care about you." - Maz, supported by Future Directions CIC


"It's really nice living here, you get out more than you did before. I feel safer. It makes me happy." - Roy, supported by Future Directions CIC


What professionals say about Future Directions...


“It is really nice to see a service so caring and dedicated to the people it is supporting. It is refreshing to see. I knew the person supported a long time ago and knowing how he used to be it is really good to see all of the skills he has developed with the support over the last few years and especially the developments made over the last 24 months. He is now doing things independently that his previous support provider had originally felt were not possible. Credit goes to his staff team and management.” - Andy Greenwood, Mersey Care


“I see Future Directions spearheading the move to community care. It is very exciting that Future Directions are established as an independent CIC, they are breaking boundaries and grabbing opportunities and changing the culture to what individuals want.” - Sir Stephen Bubb – Former ACEVO CEO and author of Winterbourne View –Time For Change Report


What staff say about working at Future Directions...


“The benefits are when you go home at night and the feeling that you get inside, you can't buy that, you can't be paid that. It's the feeling you get from the job every day.” - Patrick, Personal Assistant at Future Directions CIC


“I've been doing my job a long, long time and it's not just coming to work to be paid at the end of the day. It's because I love being here, I love working with the people we are supporting. It's a really happy, fun place to be.” - Jane, Team Manager at Future Directions CIC

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