Support Services Team

Nicky Walsh

Office Manager

Nicky is the Personal Assistant for the Director of Operations and organises the smooth running of all Offices and our Administration Team. She organises Future Directions’ events over the year like Christmas parties for the people we support, Engagement Sessions and the legendary Celebration Day.
If you have any queries, please contact her on 0161 769 9029. She’ll be happy to help or point you in the right direction of who can help.

Diana Barton

Executive Assistant to Paula Braynion

Diana is Executive Assistant to Paula Braynion, Managing Director of Future Directions CIC, and undertakes a wide range of administrative, secretarial and diary management tasks for Paula and her team, to ensure the day runs as smoothly as possible. Diana also supports Future Directions CIC’s Board and Executive meetings. If you have any queries, please call her on 0161 769 9000 or 07529 224487.

Mel Livesey

Receptionist and Admin Support

Mel works on reception on a Monday- Wednesday so you will probably see her when you arrive at Marle House. Mel joined Future Directions CIC in March this year coming from a background of working as a secretary for the NHS.

Mel is very happy to help with any queries you have and will pass you through to the relevant person. Mel also assists in the office with any admin jobs or support for other staff.

If you need to contact Mel, please do so on 0161 769 9000.

Jorden Burke

Office Assistant

Jorden is one of our longest serving members of staff in Future Directions’ Support Services department. He completes stationery orders, and your go-to person for photocopying and scanning. He also makes meeting room bookings, sorts out our incoming and outgoing post, allocate PRISMs to managers, and process driving badges and ID badges. He also audits House Meeting minutes. If you have any queries, please call him on 0161 769 9051.

Bev Reynolds

Administrator, Stanley Grange

Bev is the Administrator at Stanley Grange and provides secretarial support to all Managers on site. She pulls reports for the managers on staff training and liaises with Abbi regarding the booking of courses and manages meeting room bookings when required. Bev also reports any repairs needed on site to properties, and supports the people we support to access workshops in the community. If you have any queries, please contact her on 01254 852878.

Rachel Wilkes

Quality Administrator

In her role, Rachel has set up and maintains the Governance information reporting process for all services on a monthly basis. These include compliance figures, also figures for mandatory training, and the Board of Directors monthly report, She also manages the agenda and minutes the monthly Governance meeting. She also manages the Service Audit Calendar to check our policies and procedures coordinate and minute the Relatives and Friends Meeting every six months.