Main duties and responsibilities

We are looking for a passionate, focused and values driven Operational Network/Area Manager to join our team, delivering Residential & Supported Living Services in the Lancashire area.

Our Values:

• Put People First
• Be Transparent
• Go the Extra Mile,
• Be Creative,
• Be Adaptable

Our priority is to ensure that the people we support have the best life possible, and enjoy the same right to a happy and fulfilled life as others.

We ensure that the people we support feel safe in their environment and are understood, with the right support and help, we empower them to achieve their dreams and life goals.

Our services have considerable experience and expertise in supporting people with a learning or mental disability to develop independent skills and to live an active and happy life.

At Future Directions you’ll have the chance to make a real impact on people’s lives and their families. It’s a challenging role with excellent development opportunities, and you’ll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling excellent support in a compassionate setting will help us achieve our goals – and yours.

Reporting directly to the Operations Directors, our Operational Managers are responsible for providing strong and effective values driven leadership to their teams and you will be responsible for the overall day to day running of services and achieving the strategic objectives of the service.

Responsibilities:

· Oversea and manage, including Registered Manager responsibilities for residential support locations on a single site.

· Ensure high-quality support is provided to the people we support in accordance with company standards and values.

· Develop and implement strategies to meet operational goals and objectives

· Monitor and evaluate the performance of each location and make necessary adjustments to meet high quality support standards.

· Provide values driven leadership to leadership and staffing teams

· Collaborate with other regional managers and external stakeholders to share best practices and drive Continuous improvement.

· Maintain compliance with all regulatory requirements and company policies

· Responsible for the provision of a high-quality values driven service, both in respect of peoples support, family engagement and employee engagement.

· Ensure effective void management and coordination of referrals and assessments of people supported in conjunction with other departments.

Skills
1. Strong leadership and change management abilities

2. Excellent communication and interpersonal skills
3. Ability to effectively prioritize and delegate tasks
4. Knowledge of residential care industry regulations and best practices
5. To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also embed governance within your service.

You will have…

1. Managerial experience of leading a team managers and support staff within a Residential and Supported Living setting.

2. Change management experience where you have been involved in successful cultural change

3. Been a Registered Manager in a similar setting.

4. Qualified Nurse RMN or RNLD would also be considered but not essential

5. The ability to work as part of a team; lead by example, embed the organisations values, manage performance effectively and use own initiative

6. Experience of working to CQC guidelines, relevant legislation and professional regulations

7. Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner

8. Degree level qualification or equivalent in a related subject field

All successful candidates will be required to complete a full induction which will take place in Chadderton, Oldham or Salmesbury, near Preston.

For more information please contact: recruitment@futuredirectionscic.co.uk